Shipping and returns
Your shipping packaging
Parcels are usually sent with DHL within 14 days after receipt of payment.
The shipping costs include loading and packaging fees as well as postage costs. The loading fees are fixed, with transport costs fluctuating depending on the total weight of the package. We advise you to combine several articles within an order. We cannot combine two different orders, and shipping costs are calculated separately for each order. Your package is sent at your own risk, but extra care is taken with fragile goods.
Your goods will be packed well protected.
Simply send your goods back to us. The cost of returning the goods must be borne by the customer. The shipping packaging received from the delivery or packing paper or a box can be used as packaging material. After processing the return, we will refund the purchase price immediately.
A return of the goods is possible within 14 days without giving reasons.
The goods must be unwashed.
Downloads and unsealed CD's are generally excluded from return.
The money will be refunded within 14 working days. The submission of your account details is essential for compliance with this time frame and for processing the return. If you paid via PayPal, we do not need any additional information from you. In this case, we can automatically refund the money. With the payment option "transfer", however, you need to enter your account details afterwards so that we can process the refund. Please check your details as incorrect or incomplete information will result in an extension of the reimbursement period.
(Translated by Google)